Privacy Policy
At South Coast Waste Limited (Company number 15867624), one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that we collect and record, and how we use it.
This Privacy Policy applies solely to our online activities and is valid for visitors to our website regarding the information that they share and/or collect in www.southcoastwaste.co.uk. This policy does not apply to any information collected offline or through channels other than this website. By using our website, you consent to our Privacy Policy and agree to its terms.
Information We Collect
The personal information that you are asked to provide, and the reasons why we ask for it, will be made clear to you when we request your personal information.
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of your message, any attachments you may send, and other information you may choose to provide.
When you register for an account, we may ask for your contact details, including your name, company name, address, email address, and phone number.
How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
GDPR & Data Retention Policy
1. Introduction
This Privacy Policy outlines how we collect, use, store, and share your personal data in compliance with the General Data Protection Regulation (GDPR). By using our website, you agree to the practices described in this policy.
2. Data Collection & Usage
We collect personal data to provide and improve our services. The data we collect includes but is not limited to:
- Personal Information (e.g., name, email address, phone number)
- Technical Data (e.g., IP address, browser type, device identifiers)
- Usage Data (e.g., pages visited, time spent on the website)
The data is used for:
- Providing access to our services
- Enhancing user experience
- Responding to inquiries and support requests
- Compliance with legal obligations
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: When you explicitly provide consent for processing (e.g., subscribing to a newsletter).
- Contractual Obligation: When processing is necessary to fulfill a contract.
- Legitimate Interests: When processing is required to improve services or security.
- Legal Compliance: When processing is necessary to comply with legal obligations.
4. Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Retention periods are as follows:
- Account-related information: Retained for the duration of your account’s activity and up to 12 months after closure.
- Transactional Data: Retained for up to 7 years for legal and tax purposes.
- Marketing Data: Retained until you opt out or withdraw consent.
- Analytical Data: Anonymized data may be stored for research and service improvement.
Once the retention period expires, data is securely deleted or anonymized.
5. Sharing Information with Third Parties
We may share your data with third parties only in the following circumstances:
- Service Providers & Partners: Third-party vendors (e.g., hosting, payment processors, analytics) assisting in website operations.
- Legal Compliance: If required by law, regulation, or legal process.
- Business Transfers: In case of mergers, acquisitions, or business restructuring, data may be transferred to the new entity.
- Consent-Based Sharing: When you explicitly opt-in to data sharing with selected partners.
We ensure that all third parties adhere to GDPR regulations and implement appropriate security measures.
6. Data Protection & Security Measures
We take necessary steps to protect your data, including:
- Encryption of sensitive data
- Access controls to restrict unauthorized data access
- Regular security assessments to identify and mitigate risks
- Compliance with GDPR by all third-party processors
7. Your Rights Under GDPR
As a data subject, you have the following rights:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure: Request deletion of your data (“Right to be Forgotten”).
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Receive your data in a structured format.
- Right to Object: Opt out of certain data processing activities, including marketing.
- Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact us at [your contact email].
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences via your browser settings.
9. International Data Transfers
If we transfer your data outside the European Economic Area (EEA), we ensure adequate data protection measures, such as Standard Contractual Clauses (SCCs) or certification under Privacy Shield (where applicable).
10. Contact Information
For any GDPR-related inquiries, data access requests, or concerns, please contact:
Data Protection Officer (DPO)
South Coast Waste Ltd
Ackworth Rd, Hilsea, Portsmouth PO3 5NS
info@scwaste.uk
This policy is effective as of 1st Feb 2025 and may be updated periodically.